So that we can ensure we’re delivering the best possible service, we regularly ask our customers for feedback on how we’re doing - and where we can improve. This has recently helped us identify a gap in the level of service that was required for customers with multiple sites.
As a result, we have created a brand-new mid-market team to deliver existing service requirements, validate refunds and change of ownership(s) and help with other account queries.
How do we define mid-market?
We now have dedicated servicing teams for SME and Mid-Market customers:
- Small & Medium Sized Enterprise (SME) – for customers with up to 10 sites
- Mid-Market – for customers with 11+ sites
So if you're a mid-market customer, you can reach our dedicated team on:
Webchat (Monday- Friday): For the fastest response, just click the webchat icon on business.totalenergies.uk/midmarket-information
Email: Drop our customer service specialists a message at customercaremidm.uk@totalenergies.com
We hope you find this new service useful!
