--- title: Q&A With Mugammad Barnes, Lead Associate - SME Customer Services description: A day in the life of one of our 'awesome' customer service team in South Africa image: https://live.business.totalenergies.uk/hubfs/Mugammad%20Barnes.jpg --- [![Total Energies Gas & Power Limited](https://live.business.totalenergies.uk/hs-fs/hubfs/raw_assets/public/Total_Gas_and_Power_Ltd_June2021/images/header-logo.png?width=104&height=158&name=header-logo.png "Total Energies Gas & Power Limited")](https://gas-power.totalenergies.uk/) TotalEnergies Gas & Power - [Log-on](https://services.business.totalenergies.uk/c/portal/login) - [Careers](https://www.careers.total.com/) - [About us](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power) - [TOTALENERGIES.COM](https://www.totalenergies.com/) - Business Gas & Electricity - Business Gas & Electricity - [Business](https://gas-power.totalenergies.uk/business-gas-electricity/businesses) - [Business Home](https://gas-power.totalenergies.uk/business-gas-electricity/businesses) - [Submit a meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-business-energy-meter-reading) - [Electricity meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/electricity-meter-reading) - [Gas meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/business-gas-meter-reading) - [Meter Read Reminder Service](https://gas-power.totalenergies.uk/business-gas-electricity/business/electricity-meter-read-reminder-service) - [New Starters](https://gas-power.totalenergies.uk/business-gas-electricity/business/getting-started-totalenergies-gas-power) - [Direct Debit](https://gas-power.totalenergies.uk/business-gas-electricity/business/direct-debit) - [Large Business](https://gas-power.totalenergies.uk/business-gas-electricity/large-businesses) - [Large Business Home](https://gas-power.totalenergies.uk/business-gas-electricity/large-businesses) - [Selling Your Energy](https://gas-power.totalenergies.uk/business-gas-electricity/large-business/selling-your-energy-renewable-electricity-or-gas) - [Large Business Energy Plans](https://gas-power.totalenergies.uk/business-gas-electricity/large-business/large-business-energy-plans) - [Carbon Net Zero](https://gas-power.totalenergies.uk/carbon-net-zero) - [Renewable Energy](https://gas-power.totalenergies.uk/renewable-energy) - [Carbon Neutral Energy](https://gas-power.totalenergies.uk/carbon-neutral-energy) - [Pure Green Energy](https://gas-power.totalenergies.uk/pure-green-energy) - [EV Charging Solutions](https://gas-power.totalenergies.uk/EV-charging-solutions) - [Solar PV Solutions](https://gas-power.totalenergies.uk/solar-panel-solutions) - [Triad Alerts](https://gas-power.totalenergies.uk/business-gas-electricity/large-business/triad-alerts) - [Public Sector](https://gas-power.totalenergies.uk/business-gas-electricity/energy-solutions-public-sector) - [Partners](https://gas-power.totalenergies.uk/business-gas-electricity/business-energy-partners) - [Partners Home](https://gas-power.totalenergies.uk/business-gas-electricity/business-energy-partners) - [Flexible Service Offering](https://gas-power.totalenergies.uk/business-gas-electricity/partners/flexible-service-energy-partners) - [Fixed Price Service Offering](https://gas-power.totalenergies.uk/business-gas-electricity/partners/fixed-price-service-energy-partners) - [What We Expect From You](https://gas-power.totalenergies.uk/business-gas-electricity/partners/what-we-expect-you) - [Getting to Know Total Gas & Power](https://gas-power.totalenergies.uk/business-gas-electricity/partners/getting-know-total-gas-power) - [Business Meter Connections](https://gas-power.totalenergies.uk/business-gas-electricity/meter-connections) - Information Centre - Information Centre - [Latest News](https://gas-power.totalenergies.uk/information-center/news-events-press-releases) - [About Total Gas & Power](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power) - [About Us](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power) - [Our Standards and Ethics](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power/our-standards-and-ethics) - [Corporate Social Responsibility](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power/corporate-social-responsibility) - [Meet the Senior Management Team](https://gas-power.totalenergies.uk/meet-the-senior-management-team) - [Regulatory Information](https://gas-power.totalenergies.uk/business-energy-regulation-update) - [Energy White Paper published](https://gas-power.totalenergies.uk/information-centre/regulatory-information/energy-white-paper) - [The Renewable Obligation Scheme](https://gas-power.totalenergies.uk/information-centre/regulatory-information/renewable-obligation-scheme) - [Energy Regulatory Work Programmes](https://gas-power.totalenergies.uk/information-centre/regulatory-information/energy-regulatory-work-programmes) - [Electric Vehicles (EVs) for your business](https://gas-power.totalenergies.uk/information-centre/regulatory-information/electric-vehicles-evs-your-business) - [P272 Legislation for Business Energy](https://gas-power.totalenergies.uk/information-centre/regulatory-information/p272-legislation-business-energy) - [Unidentified Gas](https://gas-power.totalenergies.uk/information-centre/regulatory-information/project-nexus-unidentified-gas) - [Electricity Network FCA Reforms](https://gas-power.totalenergies.uk/information-centre/regulatory-information/electricity-network-future-charging) - [Ofgem’s Targeted Charging Review](https://gas-power.totalenergies.uk/information-centre/regulatory-information/ofgems-targeted-charging-review) - [UK Emissions Trading Scheme](https://gas-power.totalenergies.uk/information-centre/regulatory-information/uk-emissions-trading-scheme) - Energy Essentials - [Feed-in Tariffs Scheme](https://gas-power.totalenergies.uk/information-centre/more/feed-tariffs-scheme) - [Fuel Mix Disclosure](https://gas-power.totalenergies.uk/information-centre/energy-essentials/fuel-mix-disclosure) - [Electricity Half-Hourly Data](http://totalgp.meterpower.co.uk/) - [How to read your invoice](https://gas-power.totalenergies.uk/information-centre/energy-essentials/how-read-your-business-energy-invoicebill) - [Deemed rates](https://gas-power.totalenergies.uk/information-centre/energy-essentials/deemed-rates) - [Smart and AMR Meters for Business](https://gas-power.totalenergies.uk/business-smart-meters) - [Standard Variable Tariff](https://gas-power.totalenergies.uk/information-centre/energy-essentials/standard-variable-tariff) - [Emergency Essentials](https://gas-power.totalenergies.uk/information-centre/emergency-essentials) - Quick links - Quick links - [Moving Premises](https://gas-power.totalenergies.uk/moving-premises) - [Submit Gas Meter Reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/business-gas-meter-reading) - [Submit Electricity Meter Reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/electricity-meter-reading) - Forms - [Direct Debit Mandate - Business (PDF - 826.96 KB)](https://www.gas-power.total.co.uk/sites/g/files/wompnd341/f/atoms/files/tgp-dd-mandate-v1.pdf) - [Direct Debit Mandate - Large Business (PDF - 795.93 KB)](https://www.gas-power.total.co.uk/sites/g/files/wompnd341/f/atoms/files/tgp-large-business-dd-mandate-v1.pdf) - [CCL Calculation Form (PP10)](https://www.gov.uk/government/publications/climate-change-levy-relief-supporting-analysis-pp10) - [CCL Supplier Certificate (PP11)](https://www.gov.uk/government/publications/climate-change-levy-supplier-certificate-pp11) - [VAT Declaration of Use (PDF - 43.3 KB)](https://www.gas-power.total.co.uk/sites/g/files/wompnd341/f/atoms/files/vat_dec_of_use_certificate.pdf) - [Moving Premises](https://gas-power.totalenergies.uk/moving-premises) - [Refunds](https://gas-power.totalenergies.uk/quick-links/forms/refunds) - [E-Billing Registration](https://gas-power.totalenergies.uk/quick-links/forms/business-energy-e-billing-registration) - [Contact Information](https://gas-power.totalenergies.uk/quick-links/contact-information) - [Complaints](https://gas-power.totalenergies.uk/quick-links/complaints) - [Help & Support](https://www.gas-power.total.co.uk/help-support) - [Get a quote](https://gas-power.totalenergies.uk/business-energy-quote) Search Search Search - Business Gas & Electricity - Business Gas & Electricity - [Business](https://gas-power.totalenergies.uk/business-gas-electricity/businesses) - Business - [Business Home](https://gas-power.totalenergies.uk/business-gas-electricity/businesses) - [Submit a meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-business-energy-meter-reading) - Submit a meter reading - [Electricity meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/electricity-meter-reading) - [Gas meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/business-gas-meter-reading) - [Meter Read Reminder Service](https://gas-power.totalenergies.uk/business-gas-electricity/business/electricity-meter-read-reminder-service) - [New Starters](https://gas-power.totalenergies.uk/business-gas-electricity/business/getting-started-totalenergies-gas-power) - [Direct Debit](https://gas-power.totalenergies.uk/business-gas-electricity/business/direct-debit) - [Large Business](https://gas-power.totalenergies.uk/business-gas-electricity/large-businesses) - Large Business - [Large Business Home](https://gas-power.totalenergies.uk/business-gas-electricity/large-businesses) - [Selling Your Energy](https://gas-power.totalenergies.uk/business-gas-electricity/large-business/selling-your-energy-renewable-electricity-or-gas) - [Large Business Energy Plans](https://gas-power.totalenergies.uk/business-gas-electricity/large-business/large-business-energy-plans) - [Carbon Net Zero](https://gas-power.totalenergies.uk/carbon-net-zero) - Carbon Net Zero - [Renewable Energy](https://gas-power.totalenergies.uk/renewable-energy) - [Carbon Neutral Energy](https://gas-power.totalenergies.uk/carbon-neutral-energy) - [Pure Green Energy](https://gas-power.totalenergies.uk/pure-green-energy) - [EV Charging Solutions](https://gas-power.totalenergies.uk/EV-charging-solutions) - [Solar PV Solutions](https://gas-power.totalenergies.uk/solar-panel-solutions) - [Triad Alerts](https://gas-power.totalenergies.uk/business-gas-electricity/large-business/triad-alerts) - [Public Sector](https://gas-power.totalenergies.uk/business-gas-electricity/energy-solutions-public-sector) - [Partners](https://gas-power.totalenergies.uk/business-gas-electricity/business-energy-partners) - Partners - [Partners Home](https://gas-power.totalenergies.uk/business-gas-electricity/business-energy-partners) - [Flexible Service Offering](https://gas-power.totalenergies.uk/business-gas-electricity/partners/flexible-service-energy-partners) - [Fixed Price Service Offering](https://gas-power.totalenergies.uk/business-gas-electricity/partners/fixed-price-service-energy-partners) - [What We Expect From You](https://gas-power.totalenergies.uk/business-gas-electricity/partners/what-we-expect-you) - [Getting to Know Total Gas & Power](https://gas-power.totalenergies.uk/business-gas-electricity/partners/getting-know-total-gas-power) - [Business Meter Connections](https://gas-power.totalenergies.uk/business-gas-electricity/meter-connections) - Information Centre - Information Centre - [Latest News](https://gas-power.totalenergies.uk/information-center/news-events-press-releases) - [About Total Gas & Power](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power) - About Total Gas & Power - [About Us](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power) - [Our Standards and Ethics](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power/our-standards-and-ethics) - [Corporate Social Responsibility](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power/corporate-social-responsibility) - [Meet the Senior Management Team](https://gas-power.totalenergies.uk/meet-the-senior-management-team) - [Regulatory Information](https://gas-power.totalenergies.uk/business-energy-regulation-update) - Regulatory Information - [Energy White Paper published](https://gas-power.totalenergies.uk/information-centre/regulatory-information/energy-white-paper) - [The Renewable Obligation Scheme](https://gas-power.totalenergies.uk/information-centre/regulatory-information/renewable-obligation-scheme) - [Energy Regulatory Work Programmes](https://gas-power.totalenergies.uk/information-centre/regulatory-information/energy-regulatory-work-programmes) - [Electric Vehicles (EVs) for your business](https://gas-power.totalenergies.uk/information-centre/regulatory-information/electric-vehicles-evs-your-business) - [P272 Legislation for Business Energy](https://gas-power.totalenergies.uk/information-centre/regulatory-information/p272-legislation-business-energy) - [Unidentified Gas](https://gas-power.totalenergies.uk/information-centre/regulatory-information/project-nexus-unidentified-gas) - [Electricity Network FCA Reforms](https://gas-power.totalenergies.uk/information-centre/regulatory-information/electricity-network-future-charging) - [Ofgem’s Targeted Charging Review](https://gas-power.totalenergies.uk/information-centre/regulatory-information/ofgems-targeted-charging-review) - [UK Emissions Trading Scheme](https://gas-power.totalenergies.uk/information-centre/regulatory-information/uk-emissions-trading-scheme) - Energy Essentials - Energy Essentials - [Feed-in Tariffs Scheme](https://gas-power.totalenergies.uk/information-centre/more/feed-tariffs-scheme) - [Fuel Mix Disclosure](https://gas-power.totalenergies.uk/information-centre/energy-essentials/fuel-mix-disclosure) - [Electricity Half-Hourly Data](http://totalgp.meterpower.co.uk/) - [How to read your invoice](https://gas-power.totalenergies.uk/information-centre/energy-essentials/how-read-your-business-energy-invoicebill) - [Deemed rates](https://gas-power.totalenergies.uk/information-centre/energy-essentials/deemed-rates) - [Smart and AMR Meters for Business](https://gas-power.totalenergies.uk/business-smart-meters) - [Standard Variable Tariff](https://gas-power.totalenergies.uk/information-centre/energy-essentials/standard-variable-tariff) - [Emergency Essentials](https://gas-power.totalenergies.uk/information-centre/emergency-essentials) - Quick links - Quick links - [Moving Premises](https://gas-power.totalenergies.uk/moving-premises) - [Submit Gas Meter Reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/business-gas-meter-reading) - [Submit Electricity Meter Reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-meter-reading/electricity-meter-reading) - Forms - Forms - [Direct Debit Mandate - Business (PDF - 826.96 KB)](https://www.gas-power.total.co.uk/sites/g/files/wompnd341/f/atoms/files/tgp-dd-mandate-v1.pdf) - [Direct Debit Mandate - Large Business (PDF - 795.93 KB)](https://www.gas-power.total.co.uk/sites/g/files/wompnd341/f/atoms/files/tgp-large-business-dd-mandate-v1.pdf) - [CCL Calculation Form (PP10)](https://www.gov.uk/government/publications/climate-change-levy-relief-supporting-analysis-pp10) - [CCL Supplier Certificate (PP11)](https://www.gov.uk/government/publications/climate-change-levy-supplier-certificate-pp11) - [VAT Declaration of Use (PDF - 43.3 KB)](https://www.gas-power.total.co.uk/sites/g/files/wompnd341/f/atoms/files/vat_dec_of_use_certificate.pdf) - [Moving Premises](https://gas-power.totalenergies.uk/moving-premises) - [Refunds](https://gas-power.totalenergies.uk/quick-links/forms/refunds) - [E-Billing Registration](https://gas-power.totalenergies.uk/quick-links/forms/business-energy-e-billing-registration) - [Contact Information](https://gas-power.totalenergies.uk/quick-links/contact-information) - [Complaints](https://gas-power.totalenergies.uk/quick-links/complaints) - [Help & Support](https://www.gas-power.total.co.uk/help-support) - [Get a quote](https://gas-power.totalenergies.uk/business-energy-quote) - [Log-on](https://services.totalgp.com/c/portal/login?__hstc=250882137.6e38bf12797cf43b1801406c9d8eb16e.1623214333698.1623214333698.1623400458804.2&__hssc=250882137.11.1623400458804&__hsfp=2631411366) - [Careers](https://www.careers.total.com/) - [About us](https://www.gas-power.totalenergies.uk/information-centre/about-total-gas-power) - [Home](https://gas-power.totalenergies.uk/) - Q&A With Mugammad Barnes, Lead Associate - SME Customer Services 14/10/2021 Employee Spotlight # Q&A With Mugammad Barnes, Lead Associate - SME Customer Services   ![Mugammad Barnes](https://live.business.totalenergies.uk/hs-fs/hubfs/Mugammad%20Barnes.jpg?width=300&name=Mugammad%20Barnes.jpg) *"I hope I don't look too serious in this photo..."* Mugammad is often praised on our Trustpilot page for his cheerful personality and efficiency. So we decided to ask him what he enjoys most about the job, what he's known for - and the best piece of work advice he's ever received.   1. **What’s your role at TotalEnergies Gas & Power? ** I help our customers in a number of ways, from taking initial calls to the various follow up communications. No two queries are ever quite the same, but I make sure everyone is helped to the best of my ability so they leave both delighted with me and with the service they got from TotalEnergies Gas & Power. I also work on the more complex 'escalated' customer queries and call-backs. As a long-standing member of the team I train new joiners, ensure that we're fully compliant when dealing with with energy emergencies and assist both new and more seasoned agents with queries that require additional support.     2. **What do you most enjoy about your job? ** I get to speak with customers from a wide range of businesses every day and get great satisfaction from figuring out solutions to their queries. Most of all I enjoy resolving sometimes complicated issues that I take at other agent's desks. As I've got the experience and am confident in my abilities I can help train the colleagues on how to best manage similar situations in the future.     **…and what do you find most challenging?! ** At the moment, the biggest challenge is not being able to resolve more complex issues assigned to me right away. Usually in these cases I'm reliant on other departments or third parties (such as energy brokers and managing agents) getting involved and coordinating their response, which means it can take longer to get resolved.  3.  **What’s the best work advice you’ve ever received? ** Be willing to sacrifice some things to build the career you want, always be willing and eager to learn - and be open-minded to constructive criticism!   4.  **What are you best known for? ** I am best known for always working hard and giving my absolute best, I am also known as the calm and respectful guy that is always willing to help.  --- ![Review 5](https://live.business.totalenergies.uk/hs-fs/hubfs/Review%205.png?width=822&name=Review%205.png) ![Review 3](https://live.business.totalenergies.uk/hs-fs/hubfs/Review%203.png?width=823&name=Review%203.png) ![Review 6](https://live.business.totalenergies.uk/hs-fs/hubfs/Review%206.png?width=824&name=Review%206.png) - [Sitemap](https://gas-power.totalenergies.uk/sitemap.xml) - [Cookie Policy](https://gas-power.totalenergies.uk/total-gas-power-cookie-policy) - [Legal](https://gas-power.totalenergies.uk/legal) - [Privacy Policy](https://gas-power.totalenergies.uk/privacy-policy) - [Customer Data](https://gas-power.totalenergies.uk/customer-data) © TotalEnergies Gas & Power Limited. All rights reserved