27/09/2023 Employee Spotlight
Shafeeqah has been with TotalEnergies Gas & Power for six years, during which time she has explored and advanced through several roles and responsibilities. All the while ensuring that she stays close to the heartbeat of customer care and helping our customers receive the best service.
What's your role at TotalEnergies Gas & Power?
I have been with TEGP since 2017. I started as an agent in the customer care department, then moved to the Complaints team. Within this space, I was allowed to broaden my knowledge of many different things within the energy industry.
I returned to the customer care department and progressed into a team leader position. In April 2023, I moved over to our learning and development team, and I'm currently one of the assistant managers within the TGEP training team.
What do you love best about your job?
As a trainer, there are many aspects of my job that I absolutely love. One thing that stands out the most to me is the collaboration. Working with a diverse group of individuals is amazing, all bringing their unique perspectives and experiences to the table. This collaborative spirit fosters innovation as we constantly seek new ways to improve our techniques and approaches. However, the most rewarding part of my job is the opportunity to help mould others in the workspace. Witnessing someone realize their potential and prosper in their role is truly fulfilling. It's not just about imparting knowledge or skills but empowering others to become their best version. It is incredibly motivating knowing I played a small role in helping them.
What do you find challenging?
As a trainer, I find several challenges in my role. These challenges include tailoring teaching methods to suit different learning styles, staying updated with industry developments, and creating a positive and motivating environment. Adapting to individual needs, continuously learning and addressing conflicts allow me to overcome these hurdles and provide practical guidance and support.
What advice would you give customers to help them manage their accounts better?
Self-education is key, so taking advantage of our self-serve options and familiarising themselves with the online website will ensure they are constantly updated on changes and any account information. This also gives customers the feeling of empowerment.