--- title: Have you tried our webchat service? description: Our webchat service provides a great alternative to our phone lines image: https://live.business.totalenergies.uk/hubfs/Webchat.jpg --- [![Total Energies Gas & Power Limited](https://live.business.totalenergies.uk/hs-fs/hubfs/raw_assets/public/Total_Gas_and_Power_Ltd_June2021/images/header-logo.png?width=104&height=158&name=header-logo.png "Total Energies Gas & Power Limited")](https://gas-power.totalenergies.uk/) TotalEnergies Gas & Power - [Log-on](https://services.business.totalenergies.uk/c/portal/login) - [Careers](https://www.careers.total.com/) - [About us](https://gas-power.totalenergies.uk/information-centre/about-total-gas-power) - [TOTALENERGIES.COM](https://www.totalenergies.com/) - Business Gas & Electricity - Business Gas & Electricity - [Business](https://gas-power.totalenergies.uk/business-gas-electricity/businesses) - [Business Home](https://gas-power.totalenergies.uk/business-gas-electricity/businesses) - [Submit a meter reading](https://gas-power.totalenergies.uk/business-gas-electricity/business/submit-business-energy-meter-reading) - 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[UK Emissions Trading Scheme](https://gas-power.totalenergies.uk/information-centre/regulatory-information/uk-emissions-trading-scheme) - Energy Essentials - Energy Essentials - [Feed-in Tariffs Scheme](https://gas-power.totalenergies.uk/information-centre/more/feed-tariffs-scheme) - [Fuel Mix Disclosure](https://gas-power.totalenergies.uk/information-centre/energy-essentials/fuel-mix-disclosure) - [Electricity Half-Hourly Data](http://totalgp.meterpower.co.uk/) - [How to read your invoice](https://gas-power.totalenergies.uk/information-centre/energy-essentials/how-read-your-business-energy-invoicebill) - [Deemed rates](https://gas-power.totalenergies.uk/information-centre/energy-essentials/deemed-rates) - [Smart and AMR Meters for Business](https://gas-power.totalenergies.uk/business-smart-meters) - [Standard Variable Tariff](https://gas-power.totalenergies.uk/information-centre/energy-essentials/standard-variable-tariff) - [Emergency Essentials](https://gas-power.totalenergies.uk/information-centre/emergency-essentials) - 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[Home](https://gas-power.totalenergies.uk/) - Have you tried our webchat service? 10/01/2022 Tips, TotalEnergies Gas & Power # Have you tried our webchat service? At TotalEnergies Gas & Power we strive to offer the best possible customer experience. As our phone lines can often get busy, our webchat service provides a great alternative if you need to get in touch about your business energy. Since its launch back in 2020, we've received consistently great feedback from those who've used it, and are finding more and more customers are choosing this option to get in touch.  We've also invested in extra training and resources to make the experience more efficient than ever. Here are just a few reasons to use webchat... - It’s convenient – you don’t need to dial a number and work through the menu options - Extended service hours, with webchat available from 8am - 6pm Monday - Friday - You can multitask while using it - It works on both mobile and desktop devices - You'll get fast access to support – no waiting or being put on hold - Most issues can be resolved in one session – no more back and forth on email Our webchat team can be contacted via [business.totalenergies.uk/help-support](http://business.totalenergies.uk/help-support) - just look for the webchat icon. ![Trustpilot-Webchat](https://live.business.totalenergies.uk/hs-fs/hubfs/Trustpilot-Webchat.jpg?width=1323&name=Trustpilot-Webchat.jpg)   - [Sitemap](https://gas-power.totalenergies.uk/sitemap.xml) - [Cookie Policy](https://gas-power.totalenergies.uk/total-gas-power-cookie-policy) - [Legal](https://gas-power.totalenergies.uk/legal) - [Privacy Policy](https://gas-power.totalenergies.uk/privacy-policy) - [Customer Data](https://gas-power.totalenergies.uk/customer-data) © TotalEnergies Gas & Power Limited. 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