Last month we passed the four year anniversary of delivering SME Servicing in Cape Town, and a lot has changed in that time.
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With the relationship with our colleagues in Cape Town around the 3-year mark, we thought it was a good time to reflect on how things have changed and to share the latest developments.
Last month the TGP Communication Days made it to Cape Town, where the majority of the service to our SME customers is delivered. Much like the UK Communication Days, this involved sharing the TGP strategy and plans for 2019 as well as an update around the transformation projects, plus some outside activities and entertainment to round things off. Led by Rob Kerr and Ian Jenner, who look after the relationship with WNS and our colleagues in Cape Town, we re-used a lot of the materials and artwork from the UK sessions as well as the animations. In a new addition, we also featured a short video from Sion Roberts to give an update on 2018 and the plans for next year.