---
title: IT Service Delivery Priorities
description: IT Service Delivery Priorities
image: https://live.business.totalenergies.uk/hubfs/iStock-1033711098.jpg
---

[![TotalEnergies Logo](https://live.business.totalenergies.uk/hubfs/TGP_Logos/TotalEnergies/TotalEnergies_Logo_200_Transparent.png "TotalEnergies Logo")](https://connect.totalgp.com/internal)

- [Total Gas & Power Employee Blog](https://live.business.totalenergies.uk/internal)

# TotalEnergies Gas & Power

## IT Service Delivery Priorities

 \[fa icon="calendar"\] 26-Mar-2020 16:50:39

During the current situation, IT are working hard to support as many users as possible.

![iStock-1033711098](https://live.business.totalenergies.uk/hs-fs/hubfs/iStock-1033711098.jpg?width=724&name=iStock-1033711098.jpg)

To enable IT to focus on the priority of keeping staff working, please only use the telephone for priority issues - such as being unable to connect and do your work. If you do need to contact the Service Desk the external number is +44 (0)1737 275555.

If you are able to connect, please use the [**Self-Service Portal**](http://vge-mktred-mvp1.ukmkt.ad.ge.corp.local/msmselfservice/Default.aspx), where we will be publishing details of any ongoing system issues alongside hints and tips on the most frequent questions we're being asked.

 

**Service Levels**

The Service Delivery Team will be working under the same constraints as the rest of the business, with our priority being keeping the business running - so please bear with us if you're asking for smaller changes or for new non-priority equipment.

When raising issues with the Service Desk via the Self-Service Portal please let us know as many details as you can about the issue in the notes field.

Please avoid using the Service Desk / support email addresses as these are only periodically reviewed.

Thanks for your support.

 Topics: [TGP News](https://live.business.totalenergies.uk/internal/topic/tgp-news), [IT](https://live.business.totalenergies.uk/internal/topic/it), [2020 Special Edition](https://live.business.totalenergies.uk/internal/topic/2020-special-edition)

#### Written by [Brett Tilney](https://live.business.totalenergies.uk/internal/author/brett-tilney)

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