Brent was born and bred in Cape Town, however he has lived abroad for 5 years which is where he caught the traveling bug. He has been to New Zealand, Australia, Hong Kong, UK, USA and his personal favourite, the islands of Fiji.
Brent also enjoys being at home and having a braai (look it up UK people) and entertaining friends. He likes meeting new people and experiencing new things.
With over 10 years of experience in Contact Centres and Outsourcing, Brent has a multitude of experience within Customer Services, Customer Experience, Change Management, Compliance, Operations, Quality, Training and Coaching. He started off his Contact Centre journey at Mindpearl where he was a Customer Service Agent for 4 years working in the airline industry.
After hard work and perseverance he was promoted to Quality Analyst and Team Leader of which he performed for 2 years before being promoted to Customer Experience Manager/Quality Manager of the American Airlines campaign. Following that, Brent was then promoted to Global Quality Manager of the Mindpearl organisation, where he was responsible for as host of different campaigns locally and abroad. When he moved back to South Africa he was the Contact Centre Manager for Merchants on their iiNet campaign.
Brent has managed various campaigns across a variety of industry sectors including Retail, Travel, Technology, Airlines, Heath/Wellness and Telecommunications. He has a passion for Operations and coaching of staff as nothing gives him greater satisfaction than seeing the progression of staff both professionally and personally.
Brent’s favourite quote: “Success in life comes when you simply refuse to give up, with goals so strong that obstacles, failure and loss only act as motivation.”
