While 2021 has been challenging for us all, as the year draws to an end we should reflect on - and celebrate - some of the fantastic successes we’ve achieved as a business.
Strong 2021 financial results forecast to continue to year end
The year to date result has been driven by:
Our business is an incredible place to work. It can be challenging; we all know that, but it’s also rewarding.
GRP Heroes is a sports and wellness app for all GRP colleagues around the world. Its aim is to transform our daily life by encouraging physical activity, improving our wellbeing and getting us motivated to move by changing physical activities into health points. With over 60 different sports and wellbeing activities there's bound to be something of interest for everyone.
In October Dave Cranfield announced the news that TGP has signed an agreement to acquire Ørsted’s supply portfolio. Here's a quick summary of that agreement:
At the end of August we announced that we would be commencing a 9-month Proof of Concept called ‘Total Connect’, as part of our Transformation Programme. This is a new end to end digital offering for customers and we are testing it to see whether it can accelerate our transformation benefits, and improve the day to day experience that our customers receive.
Last month we passed the four year anniversary of delivering SME Servicing in Cape Town, and a lot has changed in that time.
With customer experience, growth and lower cost-to-serve in mind, starting work on the proof of concept for an SME digital product has now begun. If successful, this will enable SME customers to receive an online quotation, sign-up and manage their account online as well as giving colleagues the ability to use the digital system to manage customer accounts.
As part of our drive as a company to be Carbon Net Zero, we want to help our customers reach their sustainability goals too. We were pleased to launch a suite of new sustainability options for our Major Business customers last week to help them reach their targets. Now, they can get:
- Renewable power or gas to make their supply certified from a renewable generation source in the UK or the EU
- Pure Green, a more specific offer for power customers that guarantees their energy comes only from solar, wind or hydro generation in the UK
- Carbon offsets, an affordable way to offset their carbon emissions by backing them with carbon reduction projects from around the world
Find out more on our website at gas-power.total.co.uk/carbon-net-zero
As we work to become the supplier of choice for small businesses across the UK, we’re delighted to announce that our new online pricing tool is now live!
Alongside webchat, this marks another advance in our digital capability to ensure we’re providing an excellent customer experience - and meeting the needs of small businesses from their first online interaction with us.
Prospective customers can simply upload a copy of their latest bill to get an instant, competitive quote. And if they decide to proceed, they can sign up with us straight away.
This tool adds a third route for customers looking to get a business energy contract directly with TGP, alongside our call back service and main quote request line.
See the pricing tool on our website here.
Whilst you’ve been working from home, we’ve been busy doing everything we can to make sure you’re safe when you return to the office. And we’re now ready to welcome you back. There’s been some changes - so it might feel a little different. Alongside the welcome back video, we've created FAQs which are broken down into sections to help you navigate through them.
We'll be updating these over the coming days with answers to your questions from the Big Breakfasts.
Read the office re-opening FAQs here
The changes we’ve made will be consistent whether you’re in Newcastle, Leeds, London or Redhill.
Once you're back in the office, there’ll be instructions on hand to help you get up and running - just don’t forget to bring your ID card and your computer or laptop in with you.
