I can’t say any day within TPI is the same, my routine changes depending on my diary. There are two main kinds of day. An ‘office’ one and an ‘on the road’ one.
I am in contact with my partners on a regular basis, but it is great to get up to their offices and meet face to face. You get a real impression of what’s going on. This is a good chance to review any marketing incentives that have been running and discuss any servicing issues that may have arisen. Once meetings are over it’s back to the hotel to clear the backlog of emails that will have built up and send out any action points from the meeting. Then the glamour of room service for one.
When in the office I arrive by 9 and I’m lucky if I get to sit down before going into meetings. I often have a quick catch up huddle with the team to see how much we have to price that day and any issues that we need to address. I love being in the office as I get to see and spend time with my team, who are so much fun. Even when frantically busy at month end spirits are always high. It is a lot louder than other floors as people are always on the phone (including me).
SME is fast paced. Sales people want everything NOW. I never understood the pressure whilst I was in commercial and why sales people were, at times, annoying to the rest of the business. I am now one of those people. My phone is red hot with partners calling me wanting prices, servicing issues escalated or compliance queries.
The final task for the day is the daily numbers which are compiled and sent round the team detailing result by partner and sales person. We can then see how much more we need to do in order to hit our monthly target.
