Introduce Clever Nelly 🔎
We are excited to announce that from 12th November 2024, we will be introducing Clever Nelly in Major Business Servicing.
Clever Nelly is a knowledge retention platform already in situ and working well at WNS. Clever Nelly asks you questions on a regular basis and enables you and your managers to identify knowledge gaps, coaching and training requirements that you can discuss in 1-2-1’s.
What will this mean for you?
- You will have complete control of your learning experience and increase your workplace confidence.
- You will be able to track your knowledge progress – anonymously compared to your peer group.
- You can engage with Clever Nelly at your own convenience, with daily questions delivered across email and taking less than two minutes to complete.
- Building your knowledge will enable you to increase your confidence in your approach to resolving queries.
- Time currently being spent training other staff or answering some of these questions, should reduce.
What will this mean for TotalEnergies Gas and Power UK?
- Queries should be worked more efficiently.
- Staff should grow in confidence of their workplace knowledge.
- Customer and broker satisfaction should improve.
What will this mean for our customers and brokers?
- Less time spent chasing for resolution of queries.
- No matter who they speak to, the knowledge level will be high.
- Enhanced customer experience.
Over the coming weeks we will deliver further information on how Clever Nelly works and is to be used, as well as a route for any questions that you may have.
This is an exciting opportunity which has the capability of delivering some great insights, which will assist us in developing YOU.
