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TotalEnergies Gas & Power

[fa icon="calendar"] 16-Apr-2020 09:20:13

 

Office365

 

For all things IT, users who can get into the Total network should go to the IT Self -Service site as their first point of information.

On this home page you can access a number of resources, including:

  • IT news service: updates on current issues and answer to some of the most common questions.
  • Guides for home working:  This contains guides and instructions for Office 365 (including Teams), as well as instruction for phone redirection.
  • Service request forms: Where to request IT services and equipment.
  • Incident/issue forms: Where to notify IT of issues or problems you are having with IT equipment or services.

For urgent issues, or if you are unable to access the Self-Service Portal, you should call the service desk on +44 (0)1737 275555.

Please remember, those on the service desk are also working with the challenges of home working - phones may not be answered as quickly as normal and all calls are typically taking longer, as providing support remotely to remote users creates a new set of challenges.

Finally, please remember that your Total ID card is the key to access IT systems and services, so be careful with it and its pin number.

 

Topics: Tips, business update, 2020 Special Edition

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