For all things IT, users who can get into the Total network should go to the IT Self -Service site as their first point of information.
On this home page you can access a number of resources, including:
- IT news service: updates on current issues and answer to some of the most common questions.
- Guides for home working: This contains guides and instructions for Office 365 (including Teams), as well as instruction for phone redirection.
- Service request forms: Where to request IT services and equipment.
- Incident/issue forms: Where to notify IT of issues or problems you are having with IT equipment or services.
For urgent issues, or if you are unable to access the Self-Service Portal, you should call the service desk on +44 (0)1737 275555.
Please remember, those on the service desk are also working with the challenges of home working - phones may not be answered as quickly as normal and all calls are typically taking longer, as providing support remotely to remote users creates a new set of challenges.
Finally, please remember that your Total ID card is the key to access IT systems and services, so be careful with it and its pin number.